Thank you for choosing Ad Rank Marketing for your digital marketing and website development needs. We strive to provide top-notch services to help your business thrive. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting refunds or initiating returns for services purchased through our website, Adrankmarketing.
We encourage you to read this policy carefully to understand your rights and obligations in relation to refunds and returns.
This policy applies to all digital marketing and website development services offered by Ad Rank Marketing. We do not sell physical products, and as such, this policy does not cover physical goods. It is exclusively for the services provided by our team.
Refunds are available under the following conditions:
- Non-delivery of services: If we fail to deliver the agreed-upon services within the specified timeframes, you are eligible for a refund.
- Incomplete services: If we only partially deliver services, you may be eligible for a partial refund, depending on the services rendered.
- Service not as described: If you believe the service provided does not meet the agreed-upon specifications, you must notify us within 7 days of delivery, detailing the discrepancies.
- Refunds are not available for services that have been fully performed and completed as agreed unless the service is proven to be materially defective or non-compliant with the service description.
- Change-of-mind or requests based on personal preference after services have been rendered are not eligible for refunds.
To initiate a refund request, the following conditions must be met:
- Refund requests must be submitted within 7 days of service delivery or purchase date, whichever is earlier.
- You must provide a valid reason for the refund request, including any supporting documentation if the claim involves incomplete or unsatisfactory services.
To request a refund, follow these steps:
- Contact Customer Support:
- Email us at support@adrankmarketing.com with the subject line “Refund Request – [Order Number]”.
- Provide a detailed explanation of the reason for your refund request, including relevant information about the services rendered and your concerns.
- Evaluation of Request:
- Once we receive your refund request, our team will review it within 5 business days. We may request additional information or clarification to assess the situation.
- Refund Approval/Denial:
- If approved, the refund will be processed within 7 business days of approval. Refunds will be made using the same method of payment used during the original transaction unless otherwise agreed.
- If denied, you will receive an email explaining the reasons for the decision.
- No Refund Fees: We do not charge any additional fees for processing refunds.
- Third-party Transaction Fees: If applicable, any fees charged by third-party payment processors may be deducted from the refund amount. You will be informed of such deductions during the refund process.
The following services are non-refundable:
- Customized digital marketing strategies that have been fully executed.
- Website development services where the project has been completed and approved by the client.
- Consultation fees, once the consultation has taken place.
If you wish to make modifications to the scope of services after they have begun, additional costs may apply. Refunds will not be provided for completed portions of the service prior to the request for modification.
If you wish to cancel ongoing services:
- You must notify us by email at support@adrankmarketing.com.
- Cancellation Timeframes:
- Digital marketing services can be canceled with 30 days’ notice.
- Website development projects can be canceled up to the point of final approval and handover of the completed website.
For questions or assistance regarding refunds, returns, or cancellations, please contact our customer support team at:
- Email: support@adrankmarketing.com
- Address: Change Address
We aim to resolve all concerns as quickly as possible and ensure that our services meet your expectations.
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
By using our services, you agree to the terms outlined in this policy. Thank you for trusting Ad Rank Marketing with your digital marketing and website development needs. We look forward to working with you and ensuring your complete satisfaction.
This policy ensures clarity for both you and your customers while balancing fairness and flexibility. Let me know if you’d like any adjustments.